Tuesday, October 16, 2007

This Apple has left a bad taste in my mouth...

I was an early adopter of Macbook Pro. As many of you know being an early adopter can sometimes be painful.

The story behind my Apple Macbook Pro starts innocently enough... long time PC user switches to a Mac and falls in love. The honeymoon period lasted approximately 8 weeks. After 8 weeks the machine was determined to have fan/over heating issues. I sent the laptop back and it was returned one week later *fixed*.

Repeat, Repeat, and Repeat. 4 TIMES the laptop was sent in for repair! Always for the same issue, fan/over heating.

I was so angry that I decided to email Steve Jobs. The day after I emailed Steve I received a phone call from their Executive Customer Service, which was nice, but the machine came back from its 4th repair with a new problem... the casing wasn't aligned and there are bulges on the deck and sides. It is very disappointing that Apple has not taken responsibility and replaced the faulty machine.

Has Apple neglected the QA of its desktops/laptops in favor or consumer electronics (iPods)? I have an idea and it includes not making the same mistake twice.